Returns & Exchanges

ViX Paula Hermanny accepts returns of unworn, unwashed, and undamaged merchandise with all original tags and hygiene liners attached within 30 days of purchase. We strive to ensure you are completely satisfied with the fit and quality of your luxury swimwear and resort wear.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all protective liners are intact, and include the provided packing slip.

3

Label and Ship

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

4

Receive Your Refund

Once our warehouse inspects and approves the return, your refund will be processed to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing